A doctor told a man he was going to die via robot videolink.
Wilharm says that heartbreaking news hurt even more, delivered through a machine.
"Devastated. I was going to lose my grandfather", said Wilharm.
"As a society we can not accept this as a "new norm" or "standard operating procedure". there is still a need for human touch especially in the last hours of your life", Ms Spangler said. "I didn't think he'd get his death sentence here".
Spangler said in her post that if she was there at the time, she would have told the robot to "roll his Ass out and send in a Human".
According to KUTV, Wilharm said her grandfather couldn't hear much of what the machine was saying and they kept needing it to repeat itself.
Mr Quintana is said to have died on Tuesday, two days after he was admitted to hospital.
After arriving at her husband's bedside, Mr Quintana's wife was told by a nurse "this is our policy, this is how we do things".
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An elderly man in the United States was reportedly told he was going to die via a video-link on what his family described as a "robot". That evening, Wilharm told her mother and grandmother - Quintana's wife of 58 years - that the pair should go home and get some rest.
As her grandfather had a hearing problem, she had to relay the news, KTVU reported.
The Kaiser Permanente Medical Center, where Quintana was being treated, responded in a statement carried by USA media in which it offered condolences to the family but disputed the characterization that the news was delivered by "robot". She said she and her family hope no one else receives the same treatment.
That said, Gaskill-Hames says that they will use this situation as an opportunity to improve patients' experience with telemedicine.
"We use video technology as an appropriate enhancement to the care team, and a way to bring additional consultative expertise to the bedside", she wrote.
"This secure video technology is a live conversation with a physician using tele-video technology, and always with a nurse or other physician in the room to explain the goal and function of the technology", Ms Gaskill-Hames said.
"It does not, and did not, replace ongoing in-person evaluations and conversations with a patient and family members", the centre added.
Wilharm said the in-person doctor was "very sweet" and held her grandfather's hand as she spoke with him about hospice care and his options.
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