Widespread 911 outage affects Collin, Dallas, Ellis, Rockwall counties

Widespread 911 outage affects Collin, Dallas, Ellis, Rockwall counties

CenturyLink said Thursday that the outage involved a "network element" that was affecting its services, but did not provide details.

Lewis County, along with numerous counties across the state, suffered from a 911 outage Thursday evening into the early morning hours Friday due to a CenturyLink glitch.

Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area.

CenturyLink is a global telecommunications company based in Monroe, Louisiana, serving customers in more than 60 countries and across the USA with the internet and other communications services, including phone and TV.

"On Friday morning, some agencies, including the King County Sheriff" s Office, reported that 911 telephone services had recovered as of approximately 8:30 a.m.

But while the US ISP is working on restoring service, things may not be going as smooth as the company was hoping for. The problem apparently wasn't affecting landline calls to 911.

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"We apologize for the inconvenience w/ multiple alerts", CRESA tweeted.

The head of the Federal Communications Commission said he has directed the FCC's public safety staff to launch an investigation into the nationwide outage.

"#SLC government is now experiencing issues with our phone and internet services related to a nationwide problem".

The effect on people's ability to reach 911 emergency services is "completely unacceptable", he said.

According to NewsWeek, Centurylink services have been down most of the day, and customers have been having trouble getting in contact with CenturyLink's support department.

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