People are calling for a boycott of Ryanair after the airline failed to apologize for its handling of an incident in which one of its passengers was subjected to a racist verbal attack by another.
The woman, who was being shouted at by a white man sat next to her on the flight, was called an "ugly, black bastard" and was later asked to move while the man who was shouting the abuse remained in his seat.
The woman's daughter, spoke to the Huffington Post and said the row had started because her 77-year-old mother's arthritis meant it took her some time to move out of the way so the man could reach the window seat.
A man who filmed a racist incident on a Ryanair flight said he chose not to intervene so he could publicise what happened.
David Lawrence, a United Kingdom resident, told the Huffington Post he filmed the confrontation last Thursday before the departure of Ryanair flight FR9015.
He told BBC Breakfast: "I had to make a hard decision at that time because if I had stepped in I don't think you would have seen the footage that I captured".
The woman's daughter defends her, telling the man she is disabled, but the man continues to be disgruntled.
Shockingly, the crew member then checks on the welfare of the man and ignores calls from other passengers to have the man booted from the flight.
The video went viral over the weekend with people outraged that she felt forced to move seats and he was not removed from the plane.
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Ryanair staff did not remove the man from the flight but instead moved the woman to a different seat on the flight.
"And so therefore I would hope, notwithstanding what took place on that day, that police would want to take action in such an extraordinarily unacceptable case". She's been feeling really down and depressed, so I thought the trip would raise her spirits'.
The airline has faced criticism for not removing the passenger from the flight. It didn't provide further comment.
"In fact, one of the passengers whilst I was filming basically said to me don't you think you're being a bit childish by filming this", he said.
"The Prime Minister has always been clear that racial abuse is abhorrent".
The budget airline tweeted Sunday that it had seen the footage and reported the incident to police.
Fellow MSP politician Margaret Ferrier said: "Just watched the shocking footage on a @Ryanair aircraft, utterly disgusting".
"Ryanair has got a lot of work to do - major changes need to be made very quickly". They reported to BBC News that "it will not tolerate unruly behavior like this" and has referred the incident to Essex Police.
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