The barista labelled the coffee cup "SSSAM" to make fun of the customer's stutter.
The Facebook post, which was shared by Tan Lekwijit on July 1, includes a picture of a Starbucks cup with the name "SSSam" typed on it. Lekwijit also explained the incident in the caption, writing, "My friend Sam, who is a stutterer, stuttered on his name when ordering a coffee at Starbucks".
Lekwijit wrote that Sam sent an email to customer service and was offered an apology and a credit of $5.
The coffee chain says the behaviour did not reflect the experience customers should have and the employee is no longer with Starbucks.
Lekwijit (pictured on Facebook) initially posted a complaint to Starbucks' official Facebook page after he learned what happened, but the company allegedly deleted the post. "This news not only affects the individual who experienced this level of disrespect, but it also discourages countless other people who stutter from feeling empowered and comfortable with how they speak".
- A PhiladelphiaStarbucks is in hot water after a customer says he was mocked by an employee due to a speech impediment. "It was about how you treat people with speech impairments, not how you write names", Lekwijit continued. "Getting this kind of treatment from people, especially service employees, only scars them-and I beg Starbucks to have this in mind". "We want our stores to serve as a welcoming place for everyone who visits and strive to ensure our partners provide a positive experience".
It was only after Lekwijit posted a photo of the coffee cup to Starbuck's Facebook page that the company chose to take further action "immediately", he said.
A day later, Starbucks responded in the comments, saying that it has "zero tolerance for discrimination".
Starbucks sparked fury in April after two African-American men were arrested for not buying drinks while they waited for a friend to arrive for a business meeting. The Associated Press reported that the barista was sacked.
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