"We're now focused on consumer use cases for the Duplex technology where we can help people get things done, rather than applying it to potential enterprise use cases".
Duplex would handle simple calls for the insurance company, and if the customer started asking complex questions the bot can't handle a human would step in, according to the report.
Regardless of what side of the fence you are on regarding the credibility of its Duplex voice technology, so far it has only been shown in applications that enhance the company's AI assistant.
With thousands of call centers moved out to the likes of India, but a pressure from many users to bring them back, the prize of a fully working Duplex layer before they speak to a human being, could placate the traditionalists and at the same time reduce the queues, another bugbear of the "you can't have it all ways" camp. On a similar note, we wonder if Google Duplex would be able to understand when a customer is calling with a bad attitude and respond with an appropriate amount of sass.
Google is reportedly shopping its Duplex AI system around as a tool for call centers, according to The Information, including a large insurance company. Companies like IBM, Microsoft, and Cisco also already have their foot in the door of this business, per The Information. That would be devastating for a nation like the Philippines, which has an estimated 1.2 million call-centre workers according to the Wall Street Journal.
Google knows none of us particularly enjoys dealing with customer service phone calls.
While Google's statement indicates that it is more concerned with personal voice assistant applications right now, it does not rule out pursuing enterprise customers in the future.
Google Duplex may have a solution to that problem by making the automated interactions less robotic and more life-like.
For those who came in late, AI Duplex anxious a lot of people because it was created to sound human. The company is conducting early-stage testing, though it remains unclear how long will it take for the project to go live. A new report from The Information states that the company is aiming for the technology to make its way to call centers as well.
Back in February the Wall Street Journal learned Apple Music was on pace to surpass Spotify in terms of paid USA subscribers. Despite launching almost four years later, Apple Music's subscriber count has reportedly surpassed that of Spotify.
The oil boss also accused Trump of fomenting tensions in the Middle East, specifically by pitting Iran against Saudi Arabia. Consultants Kpler estimated the kingdom's oil exports rose by 407,000 bpd in June to 7.62 million bpd compared with May.
If Smart doesn't get any other offers, he'd likely have to accept the one-year, $6 million qualifying offer from the Celtics. Apparently, president Danny Ainge is yet to reach out to Smart and his representatives and it's angered the player.
Dhoni played 90 Tests for India in which he captained the country in 66 Tests, whereas so far he has played 318 ODIs and 92 T20Is. The right handed batsman has made 1455 runs with two fifties in the shortest format of the game before Friday's T20I at Cardiff .
In January 2018, UMC and Jinhua filed patent infringement suits in Fujian Province, China against Micron's China subsidiaries. UMC filed the lawsuit at the beginning of year, accusing Micron of violating its patents rights in mainland China.
Sweden lags as a +370 bet on Saturday's World Cup odds , and are also pegged as distant +2500 longshots on the championships odds. Andersson's men are aiming to reach the last four for the first time since 1994 when they finished third in the United States.
He said at the minimum his team would repeat the success it had at the World Cup in France in 1998 where it got the bronze medal. Prior to the World Cup, all eyes were on Emil Forsberg to deliver for Sweden , and he has not disappointed so far.
Police say the uninjured truck driver was initially detained but later released and provided with mental health assistance. In the days following the crash, a GoFundMe page raised over $16.5 million for the families affected by the tragedy.
France dominates Uruguay to book spot in World Cup semifinals
Instead, the former Arsenal frontman - who moved to Stamford Bridge for about £18m in January - is preferred for his link play with Antoine Griezmann and Kylian Mbappe, who have made most of the headlines with their goals in Russian Federation .
Meghan Markle : how it builds on Kate Middleton to shine
On Friday, Kensington Palace made an official announcement about the royal couple's involvement in the July 5 gathering. Thomas Markle has spoken of his regret at not attending the wedding of his daughter Meghan to Prince Harry .
Belgium - World Cup - 7 July 2018
Brazil beat Mexico 2-0 in the last 16 of the World Cup and put on their best performance at the tournament so far . Notable: Dating to 1998, Brazil's last six World Cup losses have all come against European opposition.
Diver dies in Thailand cave rescue operation
Like the situation with the boys in Thailand , getting them out was an worldwide effort and captivated the world until the end. About 1000 people are involved in the rescue operations, including navy divers, military personnel and civilian volunteers.
Tony Parker to leave Spurs after 17 years with Spurs
Parker is the third player in National Basketball Association history to play at least 17 seasons with one team before leaving. After 17 seasons with the San Antonio Spurs , Tony Parker has reportedly agreed to a deal with the Charlotte Hornets .
Trudeau Addresses Allegation He Groped Female Reporter
On this episode of 10/3 host Dave Breakenridge is joined by National Post reporters Adrian Humphreys and Marie-Danielle Smith. She told the Canadian Broadcasting Corp and other media that she did not want to be named or contacted about the story.
Keri Russell Cast in Star Wars: Episode IX
Production on Episode IX will begin at the end of July with more cast announcements likely to be revealed before filming starts. As well as the lead role in FX's acclaimed show The Americans , Russell also appeared in Dawn of the Planet of the Apes .